I charged over to SoftPro Books (one of the best software bookstores around Boston) at lunch yesterday to look for a book on SSPI. No joy, a book they kindly put on hold for me barely described what it is for, not how to program it.
After this, my first choice for lunch was the D'Angelo sandwich shop in the same plaza. I walked in, looked at the empty line and the six people waiting for their sandwiches to be made to order, and retreated to Pluto (or more precisely, the Burger King drive through.)
The reason is simple, Although I loved their sandwiches for 12 years, the chain doesn't seem to execute well any more. Anything which implies a failure (like a backlog of customers waiting for orders, even though they may have been standing around for mere seconds) sent me running.
Their quality has slipped and thus they have lost the trust with came with fast execution and good product. That's how you kill a relationship.