Monday, November 28, 2005

Failure to Communicate

Our snowblower dealer has a service contract to do the routine service on our snow blower every year before the season starts. Last year, they automatically scheduled the pick up and delivery of our blower nice and early so it was ready when the weather was.

This year, it wasn't until the past week we realized that they never called. We looked at their web site and discovered they had closed the nearest location without telling us. More importantly, they failed to call us from a remaining location to arrange the service.

They should pick the blower up today. Unfortunately, their one day service will now take three weeks because they didn't do it before the season.

We're not happy.

Pray for a warm December.

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